Most Popular FAQ

Shipping & Delivery

What are the delivery options available?
Express Post Flat Pack $9.00 - Voucher qty under 20
Express Post Satchel $12.50 - Voucher qty between 20 -150
Couriers (requires signature upon delivery) $20.00 - For secure delivery
or Voucher qty over 150

When should I expect my goods to arrive?
We aim to get your goods to you ASAP. Delivery time will depend on the postage method chosen as detailed below,however as the shipping is done by a third party, actual shipping times are beyond our control once we pass your order to the postage company.
Express Post 3-5 business days*
Courier (Sydney CBD) if your order is placed before 1:00pm we aim to provide same day delivery, if order is placed after 1:00pm then delivery will be next business day*.
Courier (Outside Sydney CBD) if your order is placed before 1.00 pm we will aim for next day delivery. If your order is placed after 1.00pm, delivery should be 1 – 2 business days*.
*With the exception of November/ December due to the Christmas period when slight delays may be experienced.

Why is there a postage & handling fee?
We take great care in processing and packaging your order and as all Vouchers and Gift Cards are treated like cash we need to be able to track any purchase that is made through experiencethis for the protection of our customers.

Packing of My Order

How will my order be packed?
Complimentary packing will apply for Gold Class, Star Voucher and Gift Card orders. Gold Class and Star Vouchers are packed 2 vouchers per gift wallet. Gift Cards are packed one per wallet.
Screen Saver Book of 10/Blockbuster/Book of 5 movie vouchers are packed one booklet per gift wallet.
All other packaging requests will be considered on a case by case scenario and must be advised prior to placing your order.

Making a Purchase

How do I change my details?
Log into your account, click Manage My Account, enter your updated details and click the submit button.

Can I order as an international customer?
Yes, you may complete an order for delivery within Australia. We do not ship outside of Australia. If you are looking for Event Movie gifts for New Zealand, please shop here.

My order hasn't arrived yet?
Please check the shipping FAQs for estimated delivery times. If your order is taking longer than the estimated timing for your chosen delivery method, please email us at with your Receipt Number or call us on 1300 650 449. Please be mindful that delays are to be expected during the peak period of Nov-Dec when we receive the most orders.

My Account

I’ve entered the wrong delivery details, what should I do?
Please email your Receipt number and the correct delivery address (include Business Name if applicable) to If the order has not already been processed we’ll update & send to the correct address for you.

Why is my email address unavailable?
Uhoh! Looks like there is already an account created under your email address. To access your account click on Retrieve password and you will be sent a temporary password which you can change under Manage my Account. Only one account is possible per email address.

Can I use my Cine Buzz email and password to log in?
No, unless you have previously ordered with us using the same email and password. Although Cine Buzz & ET are owned by the same parent organization, our websites are run independently. You need to create a new account if this is your first time purchasing with experiencethis. We recommend you use your Cine Buzz details so it’s easy to remember.

I am getting an error when trying to create an account.
Please ensure there are no apostrophes in any of your details as this will prevent a profile being created. If you are still having troubles please contact the ET team via

Gift Products – Gift Cards / Vouchers / eVouchers

Where can you use Gift Cards?
Use your gift card to pay when booking a session online at or take it to your local Event, Greater Union or BCC Cinema. Use as payment at Box Office, online, Scoop Alley, Set Café or Gold Class.

Is there any difference between the colours of the cards?
All of our Gift Cards have a cash value on them and operate the same way, and can be used at all outlets listed above. We vary the designs on the front so that you can choose the one just right for you.

Can you use Gift Cards at Village Cinemas?
No - Gift Cards are only valid for use at Event, Greater Union and BCC Cinemas. There are currently no locations for these cinemas in Victoria or Tasmania.

What are Moonlight Gift Cards?
Moonlight is our Summer Season outdoor cinema. Moonlight Movie Gift Cards can be used for movie sessions & food and beverage at Moonlight Cinemas. If there is still credit on the Gift Card after the season, you can use the Gift Card at Event, Greater Union or BCC Cinemas.

How can I check the balance of a Gift Card?
Visit for instructions on how to check your remaining balance. You can also request this at the Box Office.

How can I check the expiry of a Gift Card?
All Gift Cards should have a written/stamped expiry or issue date. If this is not the case, please email the full card number starting with ‘90360087000’ to

Where can you use Gift Vouchers?
Most of our Movie Vouchers are valid for use Australia-wide at Event, Greater Union, BCC & Village Cinemas:
• Screen Saver Book of 10 – Adult/Child/Senior
• Star Vouchers – Adult/Child/Senior
• Gold Class – Admission Vouchers/$10 Bar Vouchers
• Scoop Alley Vouchers
The following Vouchers are not valid for use at Village Cinemas or in VIC/TAS:
• Blockbuster
• Book of 5 – Adult/Child
• Vmax Vouchers
• Gold Class Champagne Voucher
• Gold Class Decadence

How long do eVouchers take to arrive?
Your eVoucher can take up to four hours to arrive. Be sure to check Junk/Spam folders – or if using Gmail the ‘Tabs’.

How do I resend an eVoucher?
If for some reason your recipient hasn't received their eVoucher, you can access the original link to resend or forward to a different email. Go to Manage My Account - My Orders then click on Order Details for the applicable order. Below Your Gift click on +View/Print eVoucher Link(s), then click eVoucher link and your eVoucher will open in your browser. Copy & paste the link to email to your recipient. If you need further assistance, email & make sure you provide the recipient's email address.

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